Shipping & Returns
Shipping Policy
Thank you for choosing Fame's Crafts! We strive to provide you with a seamless and enjoyable shopping experience. Please take a moment to review our shipping policy to understand how we handle the shipment of your orders.
Order Processing Time:
-
All orders are processed within 3-10 business days (Monday to Friday, excluding holidays) after receiving payment confirmation. This processing time is necessary to ensure the accuracy and quality of your order.
Shipping Methods:
-
We offer a variety of shipping options to accommodate your needs. The available shipping methods and estimated delivery times will be displayed at checkout.
-
Please note that delivery times are indicative and may vary depending on your location, the shipping method selected, and unforeseen circumstances.
Shipping Costs:
-
Shipping costs are calculated based on the weight of your order and the shipping destination. The applicable shipping fees will be displayed during the checkout process.
Order Tracking:
-
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package.
International Shipping:
-
We offer international shipping to select countries. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. The customer is responsible for these additional charges.
Undeliverable Packages:
-
In the event that a package is undeliverable due to an incorrect address provided by the customer or if the package is refused, the customer will be responsible for any return shipping costs and may incur additional fees.
Shipping Delays:
-
While we make every effort to ensure timely delivery, we cannot guarantee shipping or delivery dates. Unexpected delays may occur due to factors such as weather, customs processes, or other unforeseen circumstances.
Lost or Stolen Packages:
-
Fame's Crafts is not responsible for lost or stolen packages. If you believe your package is lost or stolen, please contact the shipping carrier and local authorities to file a claim.
Contact Information:
-
If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at info@famescrafts.com.
By placing an order with Fame's Crafts, you agree to the terms outlined in this shipping policy. We appreciate your understanding and cooperation.
Thank you for choosing Fame's Crafts for your shopping needs!
Return & Exchange Policy
Thank you for shopping with Fame's Crafts. We appreciate your trust in our products. Please take a moment to review our return and exchange policy.
Policy Overview:
Unfortunately, we do not accept returns or exchanges. All sales are final.
Quality Assurance:
We take pride in the quality of our products and conduct thorough quality checks before shipping. In the unlikely event that you receive a damaged or defective item, please contact our customer service team at info@famescrafts.com within 30 days of receiving your order.
Damaged or Defective Items:
If you receive a damaged or defective item, please provide detailed information, including photos, within 30 days of receiving your order. Our customer service team will assess the issue and provide further instructions on how to proceed.
Cancellations:
Once an order is placed, it cannot be canceled or modified. Please review your order carefully before completing the purchase.
Refunds:
We do not offer refunds for any reason. If you receive a damaged or defective item, our customer service team will work with you to address the issue, which may include providing a replacement or issuing a store credit.
Customer Responsibility:
It is the customer's responsibility to provide accurate shipping information. If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for any return shipping costs and may incur additional fees.
Contact Information:
If you have any questions or concerns about our return and exchange policy, please contact our customer service team at info@famescrafts.com.
Policy Acceptance:
By placing an order with Fame's Crafts, you acknowledge and agree to our return and exchange policy.
We appreciate your understanding of our policy. If you have any further questions, our customer service team is here to assist you.
Thank you for choosing Fame's Crafts for your shopping needs!